Cancellation Policy | Terms and Conditions

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Cancellation Policy | Terms and Conditions:

 

Our Cancellation Policy | Terms and Conditions may change occasionally and apply to all our services. No contract exists until full payment is received and Falcon Tours issues a confirmation invoice. You are responsible for the payment and providing us with the correct contact information.

 

Falcon Tours is a tour operator offering adventure tours in Qatar. Bookings can be made directly through us or any

other website. We reserve the right to change itineraries and/or timetables due to adverse weather or other related conditions. We are not responsible for expenses due to factors beyond our control.

All prices are in Qatari Riyals or USD. We cannot be responsible for currency fluctuations or additional fees outside our control. All prices on our website include value-added tax, but we reserve the right to change prices in the event of currency fluctuation, government taxes, or other cost increases outside our control. Prices are guaranteed against surcharge after an invoice has been issued unless the increase is due to government laws or currency changes and exceeds 5% of the tour price. If you would like to add any extras and/or rental gear to your reservation,  If the customer portal is inaccessible/not successful, then please contact us via email.

6.2. all extras and rental gear reservations fall under the same cancellation terms as the tour purchased. This includes single supplements, Sandboarding, head covers, quad bikes, Camel Rides, etc. After the tour departure, the extras become non-refundable. Please see section 16 for details on the cancellation policy.

6.3. Falcon Tours provides safety equipment needed for each tour and is not classified as rental gear.

7. TRAVEL INSURANCE

7.1. As with all world travel, we strongly recommend purchasing a travel insurance policy in your home country that covers your cost should you cancel your travel reservation on short notice. This kind of travel insurance is not expensive and frequently covers other risks. Having travel insurance is always a good idea when traveling around the world. This is more relevant during COVID-19 times like now.

8. Qatar WEATHER AND CONDITIONS

8.1. All adventure trips and outdoor activities depend on weather and general conditions. Falcon Tours reserves the right to alter routes, itineraries, departure times, and/or cancel your trip without prior notice with your safety in mind, should the necessity arise.

8.2.  The weather changes fast in the west of Qatar, and with it, conditions change. Our guides are specially trained to deal with changing conditions, and their number one priority is to make decisions with your safety in mind. Please be aware of this and respect your guide’s authority. Our summer trips, operated from June through August, are rarely adversely affected by harsh weather.

8.3. Falcon Tours can not be held responsible for any loss, damage, accident, injury, sickness, schedule change or other factors due to weather, strike, natural disasters, or any other cause beyond Falcon Tours control. Falcon Tours acts in good faith and cannot be held responsible for defaults or delays of organizations such as individual agencies, hotels, other tour operators, airlines, guides, restaurants, or any other person‘s or company‘s act.

8.4. In the case of any changes to flights (domestic and international), the passenger is responsible for any additional costs incurred due to such changes (i.e., additional hotel nights, meals, transfers, etc.), at the time provided. We, therefore, advise all customers to have comprehensive travel insurance to meet all contingencies.

9. CLOTHING

9.1. Our company kindly reminds our esteemed customers that it is imperative to dress by the modest clothing norms adopted in Qatar, which require the coverage of both shoulders and knees while avoiding see-through clothing. Please kindly note that, in the event of inappropriate dress, our company reserves the right to decline participation and apply full cancellation charges.

10. LUGGAGE

Please kindly note that our vehicles are not designed to accommodate luggage. As a result, we sincerely regret to inform you that we cannot accept any luggage in our vehicles. We kindly ask that you make alternative arrangements for your luggage, as we sincerely apologize for any inconvenience this may cause.

11. ASSUMED RISK & OUTDOOR ACTIVITIES

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11.1  Kids under 16 are prohibited from riding camels, ATVs, and sandboarding alone. We are not responsible for any violations.

11.2.It is important to note that our insurance policy covers passengers only while they travel inside our cars. Unfortunately, any accidents that occur outside the car, such as quad bike rides, sandboarding activities, camel rides, staying in desert camps, or sickness, will not be covered by our insurance.

11.3. Guests/Clients are advised that all activities are undertaken entirely at their own risk, and they must behave in a fit and proper manner at all times per Falcon Tours or its partners’ guidelines and take proper responsibility for their own safety. All adventure tours and outdoor activities carry inherent risks, and Falcon Tours or its partners do not assume any responsibility for accidents that its customers cause, can be traced to their own actions, or are caused by factors outside of human control (Force majeure). With the purchase of your trip you agree to these conditions, understand its implications, and accept responsibility for participating in your trip. Depending on the excursion, you may be requested to sign an additional liability release.

11.4. Our guides reserve the right to refuse participation to any customer they believe will not be able to complete the tour because of their physical condition, injury, or illness. In such cases, full cancellation charges apply.

11.5. We reserve the right to refuse participation to clients who are physically or verbally abusive or if they threaten staff members or fellow travelers in any other way. In such cases, full cancellation charges apply.

12. ALCOHOL AND DRUGS:

12.1. We reserve the right to refuse participation to clients we believe are under the influence of alcohol or drugs, in such circumstances, no refund shall be given. Our guides reserve the right to refuse participation to any customer whose conduct or manner is likely to cause offense, upset, or put other passengers in danger. In such cases, full cancellation charges apply.

13. REVIEWS & FEEDBACK

13.1.Falcon Tours welcomes all feedback, both positive as well as negative as it helps us improve our overall services and performance. We would greatly appreciate your sharing your tour experience with us.

Please note that all complaints must reach Falcon Tours within 5 days of your tour's completion. Otherwise, possible compensation is not valid.

14. TERMS OF PAYMENT

14.1. Falcon Tours accepts all major credit and debit cards and cash Payments. Falcon Tours requires the full amount at the time of booking.

15. GOVERNING LAW AND JURISDICTION

15.1. This agreement shall be exclusively governed by and construed following Qatar law.

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FALCON TOURS Cancellation Policy | Terms and Conditions

All cancellation fees held by Falcon Tours are only intended to cover our direct cost of amending and/or canceling your reservation. By accessing, browsing, using, and/or completing a reservation through our (mobile) website, you acknowledge and agree to have read, understood, and agreed to be legally bound to the cancellation policy as set out below. No contract between the customer and Falcon Tours shall exist until Falcon Tours receives full payment and issues a confirmation invoice. The booking customer accepts these conditions on behalf of all members of their travel party and is responsible for payment due from the party in its entirety.

All communications relating to these terms and conditions (in particular, any requests to cancel or amend your tour arrangements) must be from the lead traveler of each reservation and processed through the Falcon Tours email address. All cancellations must be delivered in writing via Falcon Tours and sent by the lead traveler. Once delivered, the amendment and/or cancellation must be confirmed by Falcon Tours before further action can be taken. If reimbursement is in order, then it shall be made by all procedures and processed as quickly as possible, and the stipulated amount will be transferred to the same credit card that was used upon booking. Please note that we can not be responsible for delays in the reimbursement delivery to your account once it has been processed. For tours purchased through another vendor, please contact the vendor directly with your refund and/or cancellation request. The cancellation policy applies to the original booking departure date the tour has been booked for.

16. Cancellation Policy | Terms and Conditions (CANCELLATION FEES & CHARGES)

16.0. Changing the number of people in a booking to a smaller number is considered cancellation for the change in number of participants. Such cancellations are subject to cancellation fees as per the below.

 As we start to incur costs from the time the contract is confirmed, we will apply cancellation charges as shown below from the time when written notification of the cancellation is received:

16.1.Cancellation Policy | Terms and Conditions(CANCELLATION OF DAY TOURS)

 

More than 24 hours notice

Full refund*

Less than 24 hours notice

No refund*

   

For all bookings of day tours operated by Falcon Tours (or any of Falcon Toursbrands), a minimum of 24 hours' notice of cancellation or amendment before your scheduled tour departure is required for a full refund. No refund is given if a cancellation is made within 24 hours' notice before departure. For the 24-hour policy to be applicable, cancellations must be made and delivered to Falcon Tours through the Falcon Tours email address. The 24-hour policy does not honor cancellation requests sent through other channels. If the customer portal is inaccessible, all cancellations must be delivered in writing via Falcon Tours and sent by the lead traveler.

Extras and rental gear, booked as part of a day tour, fall under the terms as stated above. 

Please note that this only applies to tours operated by Falcon  Tours operated by trusted partners and are subject to the operators‘ cancellation policy.

16.2. Cancellation Policy | Terms and Conditions (CANCELLATIONS OF MULTI-DAY, SELF-DRIVE, GROUP)

More than 14 days’ notice

100% refund

Less than 14 days’ notice

50% refund*

Less than 48 hours notice

No refund

Cancellations with more than 14 days notice before trip departure:

You will be refunded 100% of the total tour price. 

Cancellations with less than 14 days notice before trip departure:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations with less than 48 hours notice before trip departure:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Adventures.com will be charged for all costs, such as guides, transport, etc.

10% of the price of your trip is non-refundable. This percentage reflects our cost of booking and preparing your trip.

Extras and rental gear booked as part of a multi-day tour fall under the terms stated above.

16.2.1. Self-driver tours are not eligible for partial cancellations of included activities and/or passenger count. Complete cancellations follow the terms mentioned here above.

16.3 PRIVATE & CUSTOMIZED TOURS Cancellation Policy | Terms and Conditions

 

16.3.1. CANCELLATIONS OF PRIVATE & CUSTOMIZED DAY TOURS (INDIVIDUAL AND GROUP BOOKINGS)

 More than 72  hours’ notice

90% refund

Less than 72 hours’ notice

No refund

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with more than 72 hours‘ notice (before departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, representing our direct cost of booking and preparing your tour.

Cancellations of Private, Group & Customized Day Tours (Individuals and Group Bookings) made with less than 72 hours’ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as Falcon Tours will be charged for all costs such as guides, transport, etc.

16.3.2. Cancellation Policy | Terms and Conditions OF PRIVATE & CUSTOMIZED MULTI-DAY TOURS (INDIVIDUAL BOOKINGS, 1-9 PARTICIPANTS)

More than 14  days’ notice

90% refund

Less than 14 days’ notice

50% refund*

Less than 72 hours‘ notice

No refund

Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with more than 14 days notice (before departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, representing our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 14 days notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations Private & Customized Multi-day Tours (Individual bookings of 1-9 participants) made with less than 72 hours‘ notice:

No refund will be given if canceled with less than 72 hours‘ notice, as Falcon Tours will be charged for all costs such as guides, transport, accommodation, etc.

16.3.3. Cancellation Policy | Terms and Conditions OF PRIVATE & CUSTOMIZED MULTI-DAY TOURS (GROUP BOOKINGS, 10+ PARTICIPANTS)

More than 8 weeks’ notice

90% refund

Less than 8 weeks’ notice

50% refund* 

Less than 4 weeks‘ notice

No refund

You will be refunded 90% of the total tour price. 10% is non-refundable, representing our direct cost of booking and preparing your tour.

Cancellations of Private & Customized Multi-day Tours (Group bookings, 10+ participants) made with less than 8 weeks’ notice:

You will be refunded 50% of your total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations of Private & Customized Multi-Day Tours (Group bookings, 10+ participants)  made with less than 4 weeks‘ notice:

No refund will be given if canceled with less than 4 weeks‘ notice, as Falcon Tours will be charged for all costs such as guides, transport, accommodation, etc.

16.4. Cancellation Policy | Terms and Conditions OF AIRPLANE & HELICOPTER TOURS

More than 72 hours’ notice

90% refund

Less than 72 hours’ notice

50% refund

Less than 48 hours’ notice

No refund

Cancellations made with more than 72 hours’ notice (before departure):

You will be refunded 90% of the total tour price. 10% is non-refundable, representing our direct cost of booking and preparing your tour.

Cancellations made with less than 72 hours’ notice:

You will be refunded 50% of the total tour price. 50% is non-refundable, as this represents our direct cost of canceling any arrangements made for your tour.

Cancellations made with less than 48 hours’ notice:

No refund will be given if tours are canceled with less than 48 hours’ notice, as Falcon Tours will be charged for all costs, such as guides, transport, etc.

16.5. Please fill in and/or provide all necessary details upon booking your adventure tour/s. Once you have completed the booking process, a confirmation will follow, containing your booking number and the voucher/s for the services booked. The voucher will be your proof of payment so please bring it with you on the day of your tour. Please note that you are responsible for carefully checking all details on your confirmation and related travel documents to ensure they are correct. If there is a discrepancy, such as booking mistakes where the wrong date and/or an incorrect number of participants were booked, please contact Falcon Tours immediately, as it may not be possible to amend your reservation when it gets closer to your departure date. Falcon Tours cannot be responsible for mistakes in the booking process.

16.6. Cancellation Policy | Terms and Conditions OF PARTNER TOURS:

16.6.1. Tours operated by trusted partners, as marked in the booking process, are subject to the partners‘ cancellation terms. The terms will be stated on the ticket after purchase. Information on the terms can also be provided in writing. Please contact Customer Care for further information. These cancellation policies apply during COVID-19 times as well.

17 CAR RENTAL – TERMS AND CONDITIOTIINS

This applies to rental cars included in Self-Drive packages and direct rentals. Rental Contracts are exclusively entered into at branch locations of the car rental company, its affiliates, or their respective franchisees.

Obligations of the Lessee:

1) The lessee agrees to the provisions of this lease and has received a copy of it.

2) The lessee will return the automobile:

1. a) all accessories (including tires and tools) in the condition they were when received, with the exception of normal wear due to use.

2. b) On the date specified in this lease, unless otherwise agreed upon later.

3. c) To the lessor’s premises unless otherwise specified.

3) If the lessee does not return the automobile at the time agreed upon in this lease or does not declare his intention to extend the lease, the lessor or the police is authorized to repossess the vehicle without further notice and at the lessee’s expense. Extending the lease is dependent upon the consent of the lessor. If the lessee returns the vehicle 1 hour or later after the lease has expired, the lessor is authorized to demand up to 24-hour rental under the terms of this lease.

4) The vehicle shall be handled and driven carefully. Only those named drivers on this agreement's first page are authorized to drive the automobile. The lessee is liable for damages from using the automobile, for which the vehicle’s insurance company will pay no compensation. This includes damage to the automobile and/or injury to passengers due to the following:

1. a) Off-road driving.

2. c) Intentional acts or gross negligence.

3. d) Use of intoxicants by the driver.

4. e) Vehicle use that contravenes Qatar law and

5) In the event of a collision or accident, the lessee shall immediately notify the appropriate police authorities and the lessor of the incident, and the lessee may not leave the scene before the police arrive.

6) The number of kilometers (km) the vehicle will be driven while this lease is in force is determined by reading a normal odometer supplied by the manufacturer. The lessee shall notify the lessor as soon as possible if the odometer is out of order or stops functioning during the lease term.

7) The lessor is not responsible for the disappearance of or damages to property that the lessee or any other party leaves in or transports with the vehicle.

8) The lessee agrees to pay the lessor, upon request:

1. a) A deposit amounting to the estimated cost of hiring the car.

2. b) Any and all expenses incurred by the lessor if he has to bring the vehicle back to his premises in the event that it has been left somewhere without supervision, regardless of the condition of the vehicle, the roads, or the weather.

9) The lessee is not authorized to have repairs done or make changes to the vehicle or its accessories or to put the vehicle up as any kind of security without the lessor's prior consent.

10) The lessee is liable for all parking meter charges and fines for breaking traffic laws.

11) The lessee is not authorized to use the vehicle for transporting passengers for payment, loan it to others, or sublease it.

Obligations of the Lessor:

12) The lessor will supply the vehicle at the agreed time and ensure it meets all the demands.

13) If the vehicle malfunctions, the lessor shall supply the lessee with a comparable vehicle as soon as possible. If the damages are minor, the lessor is authorized to repair the vehicle after obtaining the lessee’s consent.

14) The lessor shall inform the lessee of the content of this agreement, particularly regarding the obligations that the lessee undertakes by signing it.

15) The lessor shall inform a foreign lessee about Qatar traffic regulations, traffic signs, and regulations banning off-road driving. The lessor shall particularly point out the danger stemming from animals on the roads.

16) If the lessor wants to limit the use of the vehicle in regard to its equipment and/or road conditions, this shall be done in writing before this lease is signed.

17) The lessor will maintain valid liability insurance for his business operations.

Insurance:

18) The lease sum/rental fee includes mandatory vehicle insurance, including liability and accident insurance for the driver and the owner.

19) Third-party liability insurance consists of the amount stipulated by Qatari law at any time.

20) The lessee can purchase separate accident (All-risks) insurance. This policy will specify the amount deductible in each instance of loss.

21) This accident/all-risks insurance does not cover:

1. a) intentional damages or damages due to gross negligence on the driver's part.

2. b) damages resulting from the driver being under the influence of alcohol, stimulants, or sedatives, or in any other way incapable of driving the vehicle safely.

3. c) Damages due to race or test driving.

4. d) Damages due to war, revolution, civil unrest, and riots.

5. e) Damages done by animals.

6. f) Holes burned into seats, carpets, or mats.

7. g) Damages affecting only wheels, tires, suspension, batteries, glass (other than windows), radios, or loss by theft of vehicle parts and damages resulting from this.

8. h) Damages caused by driving on rough roads to the vehicle’s transmission, drive, and other parts that are in or attached to the chassis; damages to the chassis resulting from the vehicle scraping bottom on rough roads as a result of ridges being left by road graders; stones lodged in the road surface or on the shoulder of the road. The same applies to damages occurring when stones are thrown up, striking the underside of the vehicle during driving.

9. i) Damages resulting from driving in places where vehicle traffic is prohibited. Compensation will be paid for damages if the driver is forced to leave the road, for example, due to road repairs.

10. j) Damages caused by sand, gravel, ash, pumice, or other kinds of earth material being blown onto the vehicle.

11. k) If the vehicle is transported by sea, no compensation will be paid for damages caused by sea spray/seawater.

12. l) In other instances, reference is made to the general conditions for accident /All-risks insurance

23) This lease agreement should always be kept in the vehicle.

24) Additions and amendments to the conditions and provisions of this lease agreement shall be made in writing.

25) Qatar law applies to agreements made based on the terms cited above. This includes any compensation claims that might be made. It also applies to the basis for and the calculation of compensation. The same applies to claims for damages based on liability outside this agreement. Legal disputes concerning this lease agreement will be heard before the lessor’s legal venue.

By booking any tours or service with Falcon Tours, you indicate that you have read, understood, and agreed to the Cancellation Policy | Terms and Conditions

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